I noticed none of the prefixs have any sort of detail anywhere as to what you get with them. Come to find out later on you can get commands with them, commands you can purchase separately. And you clearly mention separate purchases are non-refundable, I find that funny, lets say this for example, global commands altogether cost 61$, let's say obsidian gives you all those commands (under assumption as no where does it say what these prefixes include), you're paying 120$ + anything you spent on commands you may have already purchased along with some black text next to your name. Pretty astounding, right? Smooth move guys, your playerbase consists of younger players who would doubtfully even notice. If I am wrong, and there is more to it, then please correct me, but as far as I can see, and as far as I would know without consulting others who have purchased prefixes. Prefixes give me nothing and I should buy the commands separately, costing me about 150% more than it should in the end, giving you massive profit off of a product already sold. The scam that is technically not a scam but still scams... Reputable games and services provide discounts in their packs, with the information provided to us all I can see is you're paying MORE for a pack, a lot more than if you were to buy separately. If I am wrong, once again, this could have been prevented with a simple detail of what each prefix contains.
[Disclaimer]Please be aware before trying to shut me down on this post, it is your fault for not providing necessary details. I am working with the information I have been given by YOUR team.